We stand behind every label, sticker and sign we print. If something is wrong, we make it right — fast.
Last updated: 06 August 2026
At Verohs Printers we are committed to delivering the correct product, printed to specification, within the agreed shipping or collection timeframe. If your order arrives defective, incorrect, or damaged in transit, we will replace it or refund you — no hassle.
All returns and exchanges must be sent to or dropped off at our main branch:
Returns must be initiated within 7 (seven) calendar days of the date you receive your order. After 7 days, orders are considered accepted and are no longer eligible for return or refund.
To initiate a return within the 7-day window, contact us by email or WhatsApp with your order number, a description of the defect, and clear photographs of the item(s) concerned.
The following product categories are covered under this refund and returns policy:
A return or refund will be approved where the delivered product:
We reserve the right to inspect returned goods before authorising a refund or replacement. In cases of dispute, a sample from the same production run may be used as a reference.
The following are not eligible for return or refund:
We commit to the following on every order placed with Verohs Printers:
We will always dispatch the exact product, size, quantity and specification confirmed in your order.
Your order will be ready and dispatched within the turnaround time agreed at the time of purchase.
Every order is checked against your artwork and specification before it leaves our premises.
For new designs or large orders, a digital or physical proof is available on request before final production begins.
Once a return has been inspected and approved, you may choose between a replacement order (dispatched at no additional cost) or a cash refund. Refunds are processed by EFT to the original purchaser's South African bank account only.
Bank Confirmation Required. To protect against fraud, Verohs Printers requires a valid bank confirmation document before any EFT refund can be processed. This document must be issued by your bank and clearly show your name, account number, branch code, and account type. We do not accept screenshots of mobile apps or internet banking portals as confirmation.
The following documents are accepted as bank confirmation:
Refund processing timeline once bank confirmation is received and return approved:
Where a proof has been presented and approved by the customer (in writing, by email or WhatsApp), Verohs Printers bears no liability for errors that appear in the approved proof, including spelling, colour, bleed, or layout issues. It is the customer's responsibility to verify all details before approving a proof for production. Approval constitutes acceptance of the artwork as correct.
Digital and screen displays are not colour-accurate representations of printed output. Colour variation of up to ±10% between screen display and physical print is within industry standard tolerance and does not qualify as a defect. Customers requiring exact colour matching are advised to request a physical proof prior to final production. Pantone or spot colour matching is available on request and may attract additional charges.
Orders may be cancelled without charge before production commences. Once production has begun, cancellation will be subject to a partial charge reflecting work completed. Custom orders (cut to shape, custom sizes, special substrates) cannot be cancelled once production has started. Rush and same-day orders are non-cancellable once confirmed due to the immediate allocation of machine time.
Verohs Printers' liability in respect of any defective or incorrect order is limited to the value of the original order. We are not liable for consequential losses including but not limited to loss of sales, lost event deadlines, rebranding costs, or third-party application costs arising from a defective print order. This policy is governed by the laws of the Republic of South Africa and the Consumer Protection Act 68 of 2008.
Contact us directly — we respond same day, Monday to Saturday.